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Frequently Asked Questions

  • Spa Policies
    Spa Policies

    Is there a minimum age for treatments? 

    In order to maintain a relaxing environment for all spa guests, guests below 16 years old are not allowed to access our spa facilities. Guests from 16 to 18 years old are allowed to access our spa facilities only when accompanied by an adult. 

    Can I use the spa facilities as an existing hotel guest?

    All hotel guests are welcome to access The Ritz-Carlton Spa and enjoy complimentary usage of our spa facilities such a mineral pools, steam rooms, saunas and lockers.

    What is the cancellation policy?

    For cancellations or changes in appointments, a minimum 24 hour advanced notice is required in order to avoid being charged in full for any scheduled appointment, program or service not attended.

    What if I am late for my appointment?

    We encourage you to arrive 30 minutes prior to your scheduled appointment. This will allow you to enjoy our water facilities. Please understand that late arrivals will not receive an extension of scheduled treatments. 

    What about payment for spa services? 

    The spa treatments and services rates are quoted in Singapore dollars and subject to the service charge and prevailing government taxes. All major credit cards are accepted. Spa services may be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in. Please present discounts, gift vouchers and gift certificates at the time of making your reservation.

    What is the spa etiquette?

    Our spa environment is one of relaxation and tranquility. Please respect all spa guests' right to privacy and serenity. Use of mobile phones and cameras are not permitted within the spa. Externally purchased food and beverages cannot be brought in and consumed in the spa.

    May I smoke in the spa?

    Smoking is not permitted in the spa. We recommend that you refrain from consuming alcohol within eight hours of your treatment. 

    What is the refund policy?

    Products sold are not refundable or exchangeable. We will not be held liable for any loss or damage to personal belongings, or accidents and injuries sustained during your visit.

    Is there complimentary parking?

    All spa guests are entitled to one complimentary car park coupon at The Ritz-Carlton, Millenia Singapore, for the use on the same day as their spa treatment.